Privacy Policy

More info on our privacy policy can be found below.

Website

No personal data are processed when visiting the Website, with the exception of the anonymous data processed by the cookies and the information that you voluntarily provide us with by contacting us via the contact form or to make an appointment.

The personal data you voluntarily provide us will only be used to contact you, i.e. not for marketing purposes. All personal data will be treated with care and discretion and may be archived for internal purposes and for compliance with applicable regulations.You have the right to consult your personal data and ask us to correct, supplement or delete them. You also have the right to obtain an overview of the personal data we process about you or to object to the use of your personal data. If the processing is based on your prior consent, you have the right to withdraw that consent by sending us an e-mail using our contact form. Additional identification or information may be requested for identification purposes.If you believe that the processing of personal data is in violation of applicable privacy laws, you may file a complaint with the Data Protection Authority (former Privacy Commission), Printing Press Street 35, 1000 Brussels, commission@privacycommission.be.

In our practice

The "GDPR" ( General Data Protection Regulation) or in Dutch "AVG" (: Algemene verordening Gegevensbescherming ) is the European privacy legislation, in force since 2016 with transition period until 25.5.18 . This legislation serves to protect personal data so that misuse is prevented, namely unauthorized disclosure to third parties, whether or not for payment.

Also in our practice we keep personal data of patients, and this as part of the legal obligation to keep a medical record of each patient. This legal obligation is imposed by the RIZIV (state institute for sickness and invalidity) and by the judicial authorities.The personal data are collected from the patient himself, unless the patient himself is unable to provide the data. We process the following data:

  • identification data, including the national registration number by reading the identity card -contact data: mail / telephone

  • administrative data for financial processing (including membership of health insurance fund / dates of consultation and admission)

  • medical and paramedical data regarding illness (current and past / symptoms, diagnosis and treatment)

  • care framework: network of care providers

  • social data : informal caregivers

These data are limited to what is relevant to our specialty ("data minimization") and are processed for medical purposes . All data are adequately protected and are only transmitted to entitled recipients. The private person can assert rights regarding his data:

Medical purposes of the processing :

  • patient care: preventive or therapeutic

  • patient administration: recording of patient medical data for internal or governmental purposes, as well as for research and policy purposes

  • medication management : processing of data in order to correctly prescribe medication

  • complaint handling : registration of data for mediation of complaints

  • quality of care : evaluation of data to improve quality of care

  • scientific registration: objective is education , research and objectives, imposed by governments. Data are anonymized for these purposes

Entitled recipients:

  • Insurance institutions

  • Riziv= state institute for sickness and invalidity insurance

  • Patient concerned or his representative(s)

  • Authorized government agencies

  • External treating health care providers

  • Professional liability insurance

Data protection

  • All our healthcare providers are bound by professional confidentiality

  • We secured server and computers so that unauthorized persons do not have access. We achieved this through secure passwords, which change regularly and use of recent professional soft and hardware, which are more secure than old soft and hardware. Our monitors are not left open but are locked when leaving the workstation . Data is stored on our own server and not in the "cloud"

  • We have voluntarily appointed a "data manager" (not a "data protection officer") within the company for the data: Ilse Van der Straeten trains the staff and also has a reporting obligation to the competent authorities in case data would be hacked or lost

  • Your medical data are kept for at least 30 years. Billing data is kept for at least 7 years. We cannot guarantee that your data will be kept after this time.

Rights of the private person

  • Because we as doctors have a legal obligation to keep medical records, you give us implicit permission to record your personal data when you come to us for a consultation. These are used for your personal file. Your data will also be communicated in a protected manner to other health care providers you specify

  • You have the right to "data portability": you have the right to request access to your personal data, to modify them and, if you deem it necessary, you can ask for them to be passed on to another healthcare provider

  • Right to be "forgotten" : you may ask for your file or parts of your file to be deleted, unless this is not possible by law.

  • Right to refuse to have your anonymous (!) data used for studies (scientific and marketing).